Frequent Asked Questions

We sell a wide variety of licensed character bags for kids, including backpacks, sling bag, trolley, boxtype, lunch bags, and tote bags featuring Barbie, Star Wars, My Little Pony, Transformer, Graffi and Qico. Our collection includes bags for both boys and girls.

Yes! All of the bags we sell are officially licensed products. We work directly with the licensors to bring you authentic, high-quality merchandise featuring beloved characters.

Product availability is updated in real time on our website. If an item is out of stock, it will be clearly marked as “Out of Stock.”

Currently, we do not offer customization services for the bags. However, we do offer a wide selection of designs featuring various characters, and we are always working to expand our offerings.

What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)

• PayPal

• GCash

• Cash on Delivery

• Cash on Pick-up

Shipping costs vary depending on your location and the size of your order. You’ll be able to view the exact shipping cost during checkout before you complete your order. We also offer promotions like free shipping on orders over a certain amount.

Delivery times vary based on your location and the shipping method you choose. Standard shipping typically takes 3 to 7 business days, while expedited shipping options are also available. You will receive a tracking number via email once your order has shipped.

Once your order is placed, it’s processed immediately to ensure quick shipping. Unfortunately, we cannot guarantee any changes or cancellations after the order is confirmed. Please contact us as soon as possible, and we will do our best to accommodate your request.

If your product arrives damaged or defective, please contact us within 3 days of receiving your order. We will assist you with a return or exchange. You may need to provide photos and videos of the damage or defect to help expedite the process.

If you’re not completely satisfied with your purchase, you can return the item within 3 days of receiving it. Please visit our Returns & Exchanges page for full instructions on how to return an item, including any restocking fees and conditions.

Yes! All of our licensed character bags meet strict safety standards. They are made with high-quality materials and are designed for durability and comfort

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. During checkout, you can select your country to see the available shipping options and costs.

If you have any questions or need assistance, you can reach our customer support team via:

• Email: retail@cartoonkingdom.com.ph

• Phone: +639178245026

• Live Chat: Available on the website (during business hours)

We currently do not offer gift wrapping. However, we do offer digital gift cards that can be used on our website. You can purchase gift cards in various denominations directly from our Gift Cards page.

The majority of our character bags are not machine washable. We recommend wiping them down with a damp cloth or following the care instructions included with your purchase to keep your bag looking like new.

If you are interested in purchasing bags in bulk or for a resale business, please contact us directly at retail@cartoonkingdom.com.ph/ +639178245026 for wholesale inquiries. We would be happy to discuss pricing and availability.

18. How can I stay updated on new products and sales?

To stay up-to-date on the latest products, promotions, and sales, you can sign up for our newsletter at the bottom of our website or follow us on social media.

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