Shipping
and Returns
Shipping & Returns
SHIPPING POLICY
Once your order has been successfully placed, you will receive an email with the details of your order shortly after you complete the checkout process. Sometimes, the email goes directly to your Spam folder, so be sure to check that as well.
If you have not gotten your order confirmation yet, feel free to contact Customer Care for assistance using our Contact Us page.
As an additional tip, please indicate your Order Number when contacting us, so we can assist you faster.
Once your order is confirmed, you’re all set! Sit back, relax, and wait for us to prepare and ship your order. A notification will be sent to your registered email address once your order is shipped. You can check the status of your order at any time via the Order History page.
RETURN & EXCHANGE POLICY
Valid reasons for return and exchange:
1. receive a product that is fundamentally different in nature from the product specified in the website;
2. receive a faulty, defective, or damaged product;
3. receive a product that is not as advertised on the platform;
4. wrong item is delivered;
Also, we would like to advise you that the following conditions are not entitled to a return or exchange under the Consumer Act of the Philippines (RA 7394):
1. A sudden change of mind
2. Defects caused by misuse or mishandling of items by customer
3. Discovery of lower price of the same item from another store
Be sure that all items to be returned/exchanged are still in their original packaging, with complete accessories and attached price tag.