FAQ

It is our FREE in-store pickup option available to customers and available on our head office. All you need to do is order your items on the website and wait for us to inform you via email when your package is ready for pick-up. Once ready, just drop by our store and pick up your item armed with the Order Number. It’s that quick and easy. You are given up to five (5) days from the date of notification to pick up your order.

Since the courier has already performed its delivery service, we shall no longer include the shipping fee in the refund.

We are sorry for having to cancel your order. For prepaid orders, you don't have to do anything, as we will process the refund immediately for you. There is a same day 6PM cut-off when processing cancellations and refunds. ​ Orders cancelled after the cut-off, please contact our Customer Care via email, chat or Contact Us Page for more information.

We will refund the amount you paid for the item, net of any promo vouchers used, shipping fee, and other discounts applied to your order. For discounted item/s or item/s on sale, the amount to be refunded is the amount you paid for and not the original selling price of the item.

CARTOON KINGDOM ( www.cartoonkingdom.com.ph ) only sells guaranteed authentic merchandise. We work hard to ensure that each item you receive is of the highest quality.

You can return/exchange the items by contacting our Customer Care via email, chat or Contact Us Page. Please indicate your complete name, order number, order date and reason for returning item. Customer Service will respond with return instructions.

Replacing your item/s will only take a 3-7 Days depending on your location, given that all requirements are met according the Return and Exchange Policy. Once our Customer Service Associate has validated the item/s and issued your credit voucher, you may already select a replacement item. Should the replacement item's price be lower than the credit memo value, no refund shall be given. Meanwhile, you will need to settle any excess amount if the replacement item's price is higher than the credit memo value. If you prefer a refund, a credit voucher will be immediately generated.

Once your return has been approved by our Customer Service Associates, you will have the option of receiving a credit voucher that can be used to purchase a replacement of the item you have or refund the full amount back in your account.

Once your order has been successfully placed, you will receive an email with the details of your order shortly after you complete the checkout process. Sometimes, the email goes directly to your Spam folder, so be sure to check that as well. If you have not gotten your order confirmation yet, feel free to contact Customer Care for assistance using our Contact Us page. As an additional tip, please indicate your Order Number when contacting us, so we can assist you faster. Once your order is confirmed, you’re all set! Sit back, relax, and wait for us to prepare and ship your order. A notification will be sent to your registered email address once your order is shipped. You can check the status of your order at any time via the Order History page.

Valid reasons for return and exchange: 1. receive a product that is fundamentally different in nature from the product specified in the website; 2. receive a faulty, defective, or damaged product; 3. receive a product that is not as advertised on the platform; 4. wrong item is delivered; Also, we would like to advise you that the following conditions are not entitled to a return or exchange under the Consumer Act of the Philippines (RA 7394): 1. A sudden change of mind 2. Defects caused by misuse or mishandling of items by customer 3. Discovery of lower price of the same item from another store Be sure that all items to be returned/exchanged are still in their original packaging, with complete accessories and attached price tag.

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.